Terms of Service
Last updated October 24, 2026
These terms are an agreement between you and VialVine for using the VialVine app, website and services (the “Service”). By using the Service, you agree to them. Please also read our Privacy Policy.
What VialVine is, and isn’t
VialVine is a record-keeping tool for organizing vials, routines, entries, supplies and related documents. It is not a medical device and doesn’t diagnose, treat, cure or prevent any condition. It doesn’t provide medical advice and doesn’t recommend amounts, preparation methods or schedules. Calculators and estimates are arithmetic on the numbers you enter and may be wrong if those numbers are wrong. Always check your own records and talk to a healthcare professional about medical decisions.
Who can use it
You must be at least 18 years old. You’re responsible for using the Service in line with the laws that apply to you, and for what you choose to record, buy or use. Don’t use the Service for anything unlawful, to harm others, or to interfere with the Service or other users.
Your account and your records
- Keep access to your email secure; it’s how you sign in.
- Your records belong to you. You give us permission to store and process them only to run the Service for you.
- On the Free plan, records live on your device. You’re responsible for keeping backups. We can’t recover records that were only on a device that was lost or cleared.
- If you make a public COA link or share with a Companion, you’re choosing to make that information available to them.
Plans, billing and renewals
- Free is free, with the limits shown in the app.
- Pro is billed monthly or yearly through Stripe at the price shown when you subscribe, plus any applicable sales tax. It renews automatically until you cancel.
- Free trial: where offered, a card is required. You won’t be charged until the trial ends, and you can cancel before then at no charge. Trials are limited to one per person.
- Companion Pro is added to a yearly Pro member’s subscription. It is charged to the member, prorated to their renewal date, and ends when the member’s Pro ends. Removing a Companion doesn’t give a credit; their access continues to the member’s renewal date.
- Price changes: we’ll tell you before a price change applies to your next renewal.
Cancellation and refunds
You can cancel anytime in Settings → Manage billing. Pro stays active until the end of the period you’ve paid for, then your account returns to Free. Payments are non-refundable, including for partial periods, except where a refund is required by law. If you believe you were charged in error, email us at vialvinehq@gmail.com and we’ll look into it.
When Pro ends, your cloud copy is kept for 90 days, then deleted. Records on your devices stay.
Changes to the Service
We’re always improving VialVine, so features may change. If we make a change that significantly reduces what a paid plan includes, we’ll let you know in advance.
Ending your use
You can stop using the Service and delete your account at any time in Settings. We may suspend or end access for serious or repeated violations of these terms, with notice where reasonable.
Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and accuracy of estimates, calculations, balances and reminders. Reminders and notifications can be delayed or missed; don’t rely on them as your only reminder.
Limitation of liability
To the fullest extent the law allows, VialVine won’t be liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, health outcomes or decisions made using the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
Indemnity
You agree to cover VialVine for claims arising from your misuse of the Service or your violation of these terms or the law.
Governing law
These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Texas, unless the law where you live gives you the right to bring them elsewhere.
Changes to these terms
We may update these terms. We’ll change the date above, and for significant changes we’ll notify you in the app or by email. Continuing to use the Service after changes take effect means you accept them.